Physical Book Shipping

All Chapter Deal books are sold as physical printed copies and shipped directly to the shipping address provided during checkout.

Once your purchase is successfully completed, your order will be processed, prepared for shipment, and delivered through one of our shipping partners.

All book orders require physical shipping. We do not sell digital downloads or eBooks.

Order Processing

After your payment has been successfully processed, your order will enter our fulfillment process.

This includes:

• Confirming your order and payment

• Preparing and packaging your physical books

• Arranging shipment with the appropriate shipping carrier

• Sending shipping confirmation and tracking information when available

Processing times may vary depending on product availability, order volume, weekends, and holidays.

Shipping & Delivery Time

Delivery times depend on your shipping destination, product availability, and the shipping method selected at checkout.

Any estimated delivery dates displayed during checkout are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Occasional delays may occur due to weather conditions, carrier disruptions, holidays, or circumstances outside our reasonable control.

If your order experiences an unexpected delay, please contact our customer support team for assistance.

Shipping Rates

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Shipping rates may vary depending on your delivery address, order size, selected shipping method, and applicable promotions.

Chapter Deal VIP Members may qualify for free shipping on eligible physical book orders placed after the introductory period, subject to the membership terms and conditions.

The initial order associated with a new VIP Membership enrollment does not qualify for free shipping unless expressly stated at checkout.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Tracking information allows you to monitor your package's progress through the shipping carrier's delivery network.

Please allow time for tracking updates to appear after your order has been dispatched.

Haven't Received Your Order?

If your physical book order has not arrived within the estimated delivery period, please:

1. Check your shipping confirmation email for tracking information.

2. Review the latest updates provided by the shipping carrier.

3. Confirm that the shipping address entered during checkout is correct.

If you still cannot locate your package, contact Chapter Deal support at novelfinchsupport@gmail.com

Please include your name, order number, and email address used during checkout so we can investigate and assist you.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an incorrect or incomplete shipping address after placing your order, contact us at novelfinchsupport@gmail.com as soon as possible.

We will make reasonable efforts to update your shipping information before your order is dispatched.

Once an order has shipped, we may be unable to modify its delivery destination.

Incorrect shipping information may result in delivery delays, returned packages, or additional shipping charges, subject to applicable law.

Damaged, Missing, or Incorrect Books

If your order arrives damaged, contains an incorrect book, or is missing an item, please contact our customer support team promptly.

Email novelfinchsupport@gmail.com and include:

• Your order number

• A description of the issue

• Photographs of the damaged or incorrect item, if applicable

Our team will review your request and help determine an appropriate resolution, including a replacement or refund where applicable.

Contact Information

For questions or concerns regarding physical book orders, shipping, tracking, or delivery, please contact:

Chapter Deal Customer Support

Email: novelfinchsupport@gmail.com

We are committed to helping customers receive their orders and resolving shipping-related concerns as efficiently as possible.